Sales outsourcing agency in pune

Sales Stars: Defenders Of The Galaxy
Have you ever wondered how two companies can offer a similar service but one is good and the other is bad.  I believe that often the cause of the bad service offering is rooted in the culture of the leadership of that organization.  Typically there is a culture of arrogance that starts with the leadership but permeates throughout the organization.  These companies become complacent and aloofly feel that their offer is great (as is), and refuse to listen to feedback from prospects.  Please realize that I am not referring to customer feedback.  If they are already customers, most companies (even arrogant ones) will listen or even seek customer feedback.  The feedback I am referring to is from prospects; those who have recently bought and those who did not.  The insight into what about your offer is compelling, and what is not, lies within this group.  Possessing this buyer knowledge is invaluable to any organization looking to grow and evolve their offer into one that buyers cannot refuse.  Where can you obtain this precious information?

In case you have trouble spotting them,

The Upper Management Eclipse

It is common these days to see sales management executives concerned primarily with the appearance of their performance, instead of the efficacy of it.  Many times, these sales managers focus more on what will make them look good to their direct reports instead of focusing on how their company can do good for their most important investors – their customers.

Often times, organizations get stuck doing the same thing over and over again but in today’s economic climate that just doesn’t cut it.  Listen to your sales leaders – they have the direct knowledge of how your company is perceived by those who truly matter most.  If you want to know where to invest in your offering, if you want to know which initiatives to pursue, and if you want to know how you’re really doing as a company, just ask your top sales performers.  Better than any crystal ball is the insight of those who’s very living depends upon living up to their word.  When their word depends upon the performance of others, salespeople get understandably sensitive when other people don’t live up to their end of the bargain.  In every salesperson’s job description, right along with new business development goals, there should be a section that clearly appoints them and explicitly charges them with the task of holding their own organization accountable to deliver on its promises.

Obviously, this type of ‘voice of sales/voice of prospect’ forum must not be allowed to supplant selling activity, but if you hire the right people, this will not be an issue.
Obviously, this type of ‘voice of sales/voice of prospect’ forum must not be allowed to supplant selling activity, but if you hire the right people, this will not be an issue.

The Upper Management Eclipse
The Upper Management Eclipse

It is common these days to see sales management executives concerned primarily with the appearance of their performance, instead of the efficacy of it.  Many times, these sales managers focus more on what will make them look good to their direct reports instead of focusing on how their company can do good for their most important investors – their customers.

Often times, organizations get stuck doing the same thing over and over again but in today’s economic climate that just doesn’t cut it.  Listen to your sales leaders – they have the direct knowledge of how your company is perceived by those who truly matter most.  If you want to know where to invest in your offering, if you want to know which initiatives to pursue, and if you want to know how you’re really doing as a company, just ask your top sales performers.  Better than any crystal ball is the insight of those who’s very living depends upon living up to their word.  When their word depends upon the performance of others, salespeople get understandably sensitive when other people don’t live up to their end of the bargain.  In every salesperson’s job description, right along with new business development goals, there should be a section that clearly appoints them and explicitly charges them with the task of holding their own organization accountable to deliver on its promises.

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