Telecaller

Responsibilities And Duties

 Contact potential or existing customers to inform them about a product or service using
scripts;
 Answer questions about products or the company;
 Ask questions to understand customer requirements and close sales;
 Direct prospects to the field sales team when needed;
 Enter and update customer information in the database;
 Take and process orders in an accurate manner;
 Handle grievances to preserve the company’s reputation;
 Keep records of calls and sales and note useful information;

Requirements:

 Proven experience as telesales representative or other sales/customer service role;
 Proven track record of successfully meeting sales quota preferably over the phone;
 Good knowledge of relevant computer programs and telephone systems;
 Ability to learn about products and services and describe/explain them to prospects;
 Excellent knowledge of English, Hindi & any additional Indian language is an added
advantage
 Excellent communication and interpersonal skills;
 Outstanding negotiation skills with the ability to resolve issues and address complaints

Education qualification

  • Higher Secondary(12th Pass) (Preferred)
  • Graduate (B.COM,BBA,BA...)
  • With good communication skills (English, Hindi,Marathi)

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