Telecaller Responsibilities And Duties Contact potential or existing customers to inform them about a product or service usingscripts;Answer questions about products or the company;Ask questions to understand customer requirements and close sales;Direct prospects to the field sales team when needed;Enter and update customer information in the database;Take and process orders in an accurate manner;Handle grievances to preserve the company’s reputation;Keep records of calls and sales and note useful information; Requirements: Proven experience as telesales representative or other sales/customer service role;Proven track record of successfully meeting sales quota preferably over the phone;Good knowledge of relevant computer programs and telephone systems;Ability to learn about products and services and describe/explain them to prospects;Excellent knowledge of English, Hindi & any additional Indian language is an addedadvantageExcellent communication and interpersonal skills;Outstanding negotiation skills with the ability to resolve issues and address complaints Education Qualification Higher Secondary(12th Pass) (Preferred)Graduate (B.COM,BBA,BA…)With good communication skills (English, Hindi,Marathi)
