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Advantages and disadvantages of telemarketing

    Advantages and disadvantages of telemarketing


    Telemarketing can be an effective tool for your business and it can be an easy and effective way to increase your profits and promote your product or service. However, it does have some disadvantages that you should also consider.

    Benefits of using telemarketing
    The main benefit of using telemarketing to promote your business is that it allows you to immediately gauge your customer’s level of interest in your product or service. Additionally it allows you to do the following:

    provide a more interactive and personal sale service
    create an immediate rapport with your customers
    explain technical issues more clearly
    generate leads and appointments
    sell from a distance to increase your sales territory
    reach more customers than with in-person sales calls
    sell to both existing and new customers
    achieve results that are measurable
    Disadvantages of telemarketing
    There can be as many negatives using telemarketing as there are positives. In particular, you need to consider that:

    telemarketing can be resented – particularly when dealing with business-to-consumer customers, and when calls are made in the evenings
    customer lists may not always be clean and opted-in – this leaves you with a potential risk of breaking the law
    customer lists can be very costly
    telemarketing has a negative image that could damage your business’ reputation – if carried out poorly
    telemarketing has the potential to replace a sales team and this could lead to negative feelings among employees
    training staff can be time-consuming and costly
    an outside service provider can result in your losing control over your sales processes because the people doing the work aren’t your employees


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