Module 7: Information Systems in Retail and CRM Software
information systems in retail and crm software
why retailers need a centralized data hub
retail information systems
data warehousing and data mining
upc rfid and qr codes technologies retailers use
use of information systems to manage the supply chain
flow of goods based on the type of retailer supply chains
sales and information systems
supplier and retailer coordination
how customer shopping data is collected
customer database
collecting identifying information
privacy issues
analyzing the customer database
goals of data analysis
frequent shopper and rewards programs
customer retention techniques
information systems in retail and crm software 2 |
Module 8: Retail Human Resources
retail human resources
organizational patterns of a retail business
retailer structures
divisions of a retail business
retail organizational structure
requirements of human resource management
steps of human resource management
challenges in human resource management
attracting the best employees
how retailers can attract the best employees
developing star employees
motivating employees
diverse and inclusive workforce
legal issues in human resource management
putting it together retail human resources
|